quote:Originally posted by Doug
Hi Guys and Girls, looks like DJR are taking an interest in us - I received this email regarding this topic and wanted you to see it - explains things alil methinks:
You've known us long enough to know we welcome all feedback, good and bad, so for your sake, I thought I'd clear a few things up by responding to some of the comments in the "DJR Membership" thread...
Firstly, I really want to make it clear that the Top 18 Team Mates, along with all foundation members, will actually pay less than new (2008) members from 2008 onwards to renew their membership, as a reward for being a foundation member, and the 2008 fee for EVERYONE will be a LOT less than $199. And of course we made it clear that each membership (like every other team's membership club) is for 12 months.
Regarding contact with Team Mates - every Team Mate (Top 18 or otherwise) was sent a confirmation email, then a Thank you email from Dick, and a couple more regarding their membership - if a Team Mate hasn't received any e-mails from us, it is because the email address they provided is incorrect or invalid (which as you know accounts for over 10% of all email addresses collected), or they have over-zealous spam filters which have blocked our emails.
As the Top 18 Team Mates were mentioned, it is important to note that EVERY TOP 18 member was e-mailed and/or telephoned constantly over a two week period to try and make contact with every one. If anyone knows of a Top 18 Team Mate who hasn't heard from DJR, they must be hiding from us!
As for the DJR forum, it was originally going to be for Team Mates only, because as a lot of your forum users would remember in 2006, the DJR forum was often reduced to a slinging match between a small group of users, and getting off topic was the norm in many threads. Nevertheless, we did not wish to cut off fans so we have kept it open to all... we decided this prior to going live, but the web guys couldn't make the changes to the back end until after we launched. As far as the use of nicknames vs real names on the forum, this has been addressed and is being resolved.
With our new online store, the pricing issue we had was everything went live ex GST. This was a simple input oversight which, as I understand, corrected itself at the checkout. Any changes to prices have not been us "bumping up the prices", it has been the addition of GST - We are just finishing these updates (a bit sad to see comments on the forum saying we are trying to rip off our supporters).
Mate, I am more than happy to take the wrap for any bugs we are ironing out of the new web site and the Team Mates club, but you know that there ain't a single person in the team who hasn't been working literally around the clock for the past 3 months to make sure we were ready for 2007.
At the end of the day, DJR has always provided fans with more access and info than just about any other team, and that's not going to change. DJR Team Mates is simply adding a new level of support for those who want it.
OK so theres the goss from DJR - hope it helps to end any speculation??
Cheers to all of you,
Doug and Charli
